Because no one reads blogs on the weekend: part 2

Last month I tried my hand at vlogging, for the first time. Since no one really reads blogs on the weekends, I was safe. This month I shopped online for remodeling hardware on Overstock and had my very first online "chat" with a stranger. I was a little nervous. A tad bit reserved. And a whole lot of giddy. The "chat" just POPPED up while I was shopping. Chris, employee # 36009 forever in my heart, was my first online chat with someone I did not know. Chris: Thanks for visiting Overstock.com. This is Chris, how may I help you? you: I need to order more then just 20 cabinet pulls in the hardware section. Editing only allows be to add 20. I tried to add another order and it doesnt allow me to. Chris: I'd like to let you know that you cannot place an order for more than 20 quantities. Chris: 20 is the order limit for an item. Chris: However, if you are a Club O member, you can place your order more for than 20 quantities. you: oh, ok. i will look into that. thanks chris Chris: May I know the the number of quantities you'd like to order for, please? you: 55 Chris: In that case you need to place three orders, 20,20 and 15. you: ok. will try that. thanks chris Chris: If you wish, I can place the order for you and charge you only for one shipping fee. Chris: I'll waive off the shipping fee for the remaining two orders. Chris: Are you okay with that? you: yes thats ok Chris: For security purposes, can you verify the name and the full billing address (including the city, state, and zip code) on the account, please? you: Pauline Karwowski 314 Main Street Cleveland OH 44*** Chris: Thank you for verifying the name and billing address. Chris: May I have the catalog number or name of the item you are interested in? you: Catalog #: 11958340 Chris: Just to confirm, are you referring to the 'Stockbridge Birdcage Cabinet Pull' at $4.93? you: yes, aren't they nice? Chris: Thanks for confirming the item, they are lovely. Chris: Club O is an excellent program that will give you 5% off eligible purchases and free standard shipping within the continental United States. The yearly membership is only $19.95 and will help you save every time you order! Would you like to add this to your order? you: yes, please. i would like to save 5%. will it reflect on this purchase? Chris: Yes, it will. you: then please add it Chris Chris: Great, let's do it. you: Yes. lets. Chris: Thank you. you: are you a "real" person? Chris: Yes, I am. you: i bet you get asked that a lot, huh? Chris: You are chatting with a real human. Chris: Do you wish to expedite your shipment with an additional shipping fee? you: no... no hurry. my husband is doing the remodel. at his current rate I do not need an expediting Chris: Okay, no problem, there are chances that you'll get this item much before the delivery date. Chris: Okay, let me explain the item in your cart. you: sounds great. maybe it will motivate him to finish sooner you: I have item(s) in my cart. 42 of them. Chris: Yes, it will, once he sees it, he'll be interested to fix it at the earliest. Chris: Okay, let me check that for you. you: sweet. In the meantime, where abouts are you? Chris: Okay, we are headquartered at Salt Lake City, Utah. Chris: Okay, let me explain the item in your cart, now. you: im listening Chris Chris: 'Club O Membership'; Shipping Method - N/A; qty - 1; Price - $19.95; Chris: Okay, 'Stockbridge Birdcage Cabinet Pull'; Shipping Method - Standard (5-10 business days); qty - 20; Price - $98.60; Chris: Subtotal: $118.55 Chris: Club O Savings: - $5.00 Chris: Shipping: FREE Chris: Total Savings: $5.00 Chris: Total: $113.55 you: do you see all the other items in my cart? Chris: Let me check it. Chris: I'm sorry, I can see only the 'The Berkshire Birdcage Cabinet Knob '. Chris: Before I submit the order, I'll like to provide you the delivery timeframe link and return policy link. you: No, don't submit. I have a sink, a faucet, more hardware in my cart. Please check my cart again Chris: No problem, please tell me the catalog numbers of the item that you wish to add more. Chris: By the way, don't worry about the order, now you are a Club O member, so you can place your order anytime, your shipping fee is free. you: 8 of these Catalog #: 11958342 you: 12 of these Catalog #: 11387996 you: 1 sink Catalog #: 10576763 you: 1 faucet Catalog #: 11045818 you: that's what I have thus far Chris: Okay, it's the 'The Berkshire Birdcage Cabinet Knob' at $4.49, 'Decorite Cup Satin Nickel Cabinet Pull' at $2.99 and 'Elongated Stainless Steel Undermount Kitchen Sink' right? you: and i need more stockbridge bridcage pulls you: yes and the faucet Chris: Yes, I nearly miss it. Chris: It's the 'Heritage Satin Nickel Kitchen Faucet', right? you: yes... isn't it sexy? Chris: Yes, it is, I can see that you have a good taste of choice. Chris: Thanks for confirming all the items. you: thanks Chris you should see my shoe collection! Chris: Okay, let me make a final review of your cart, before I submit this order for you. Chris: 'Club O Membership' Shipping Method - N/A; qty - 1; Price - $19.95; Chris: 'Elongated Stainless Steel Undermount Kitchen Sink'; Shipping Method - Standard (5-10 business days); qty - 20; you: no i dont need 20 sinks Chris: I'm sorry, the sink's qty is 1. Chris: Yes, it should be 1. you: ok you: carry on Chris: 'Heritage Satin Nickel Kitchen Faucet'; Shipping Method - Standard (5-10 business days); qty - 20; Chris: Same over there. Chris: It's one faucet. you: no. no need for 20 faucets either. just one you: ok Chris: 'Decorite Cup Satin Nickel Cabinet Pull'; Shipping Method - Standard (5-10 business days); qty - 12; Price - $35.88; you: yes Chris: 'Stockbridge Birdcage Cabinet Pull'; Shipping Method - Standard (5-10 business days); qty - 20; Price - $98.60 ; you: i need more of those... 55 in total Chris: 'The Berkshire Birdcage Cabinet Knob'; Shipping Method - Standard (5-10 business days); qty - 8; Price - $35.92; you: yes Chris: Is the billing detail correct? you: sounds good... does that include a O magazine subscription? Chris: Okay, you'll be getting a mail from us from time to time, sometimes more often if you are a Club O member. Chris: You'll be given other discounts, offers, etc as well. Chris: Okay, I think you are through with our shipping and return policy, right? you: sounds wonderful. i love getting emails you: yes. yes i have... Chris: You'll be getting lots of marketing emails from time to time. Chris: Okay, may I have your credit card number with the expiration date, please? you: ok. before i give you my cc# can I have your employee#... you know the internet. perhaps your name isn't chris but bob and you are really in vegas and not salt lake city you: Chris... are you still there? Chris: Okay, here's my employee # 36009. Chris: I was calculating the cost for you. you: Thanks. Here's my CC# 1234 123 1234 123 you: can you wait for me Chris. my toddler needs to go potty and I can hear her over the monitor. Can you place me on HOLD for 5 minutes? Chris: Actually we have that number in our file, however, we just need it, thanks anyway. Chris: No problem, I'll be there for you. Chris: Please let me know when you are done. Chris: Are you done? you: Hi Chris. Im back. SO sorry. She needed to go #2.... are we all done placing the order? Chris: I was waiting for you to get the permission to submit your order. Chris: Okay, may I? you: yes. please submit. is that a picture of you in the icon? a blond 20 year old woman? Chris: Thank you. you: asking me, "How may I help you?" Chris: I'm sorry, that not my picture, she's our brand ambassador. you: are you a woman or a man? Chris: I'm a man. Chris: Congratulation! your order was placed successfully and your order number is #123456789. Chris: Please refer this order number in the event you need to contact us. You will also receive an email confirmation shortly. you: So I will get an email soon? Im sure you happy to get rid of me, heh? Chris: Yes, you will be getting it. Chris: Don't take it that way, it's my pleasure helping you. Chris: Your order was billed as follows: Chris: You're shipping address is the same as your billing address. you: thanks Chris. One more thing. Can I blog about this on my webiste? you: you know... our "chat" as it was most pleasant and delightful Chris: I'm sorry, I doubt that it'll be a good idea. Chris: You can leave your feedback after this chat you: why can't i blog about this chat. i think people would be thrilled to know about overstock Chris: Okay, you can blog it in your website then. Chris: Permission granted. you: thanks Chris... Chris: I'm processing your second order now. Chris: Please give me 3-5 minutes, I'll process your order and come back with the item detail. you: Thanks Chris. Care to entertain me with a good joke while we wait you: Chris? Are you working hard to ignore me? Chris: Thanks for holding, I'm sorry. Chris: I didn't mean to ignore you. Chris: Let me submit your order. Chris: Here's your second order #1232456789. Chris: Let me process your third order now. you: ok Chris: It's going to be for 15 quantities. you: I was thinking about ordering the Illusions Animal Print Baby Doll Lingerie but it has no stars so I am worried. I was thinking it would REALLY motivate my husband. Will have to think about it Chris: What do you say about the lingerie? you: It has no stars. why not? Chris: Could you provide me the catalog number, please? you: Item#: 11900879 It's cute. Just has no reviews Chris: Okay, it's the 'Illusions Animal Print Baby Doll Lingerie' at $20.89, you are referring, right? you: yes. but now that I have the O membership I can order anytime with free shipping. Right Chris? Chris: You are absolutely correct, there's no shipping fee for you since you are a Club O member. Chris: May I submit your third order? you: yes, you can. Chris: Yes, you are right. Chris: Thank you. Chris: Here's your third order number 123456789. Chris: I hope this resolves your concern to your satisfaction. Chris: Is there anything else I can help you with today? you: nope. i think we covered it all tonight chris. Chris: Okay, we look forward for your continued business with us. Chris: Thanks for visiting Overstock.com. Your feedback is important. Please click 'Close' and complete the brief survey which appears. It takes less than one minute. you: Thanks Chris. Have a good night. Chris: You too have a good night. Chris: Bye. Chat session has been terminated by the Overstock Service representative. Not too shabby for my first time.